Preparing Public Managers to Deal With Disruptive Innovations Through Citizen Partnerships

Abstract

Developments in information and communication technology offer a rich set of possibilities for public managers that can make government more successful at serving their constituencies and achieving their missions. Sadly, barriers exist that can make this process difficult or impossible. Fortunately, this chapter provides public managers with an overview of new technology-based citizen partnerships that can facilitate the incorporation of disruptive technologies into government agencies. Developments like civic technology, data for good, public interest technology, and an emerging core of newer efforts offer public managers a way to address these barriers. The chapter discusses these developments, outlines competencies that managers will need to work with these groups, and explores ways that these competencies can be acquired by the public management workforce.