Design of a Voice-Based Automated Enquiry System for Public Transport

Abstract

Public transportation provides opportunities for mobility, access to basic services, work, and studying. It is of great benefit to those who choose to ride as well as those who have no other choice. Generally, commuters often experience waiting at a transport terminal to get information from transport controllers about transport facilities. The transport enquiry system is useful to provide bus details necessary to plan travel and save the waiting time for the user at the bus station. This chapter aims to develop a voice-based automated transport enquiry system. The need for the voice application is borne out of the desire to assist people, especially those with visual impairments, to have access to the functionality of the transport enquiry system. A test case of the Federal University of Technology Akure (FUTA) shuttle system is used. A survey is carried out to evaluate the performance of the system among users of the proposed system and the obtained response time, efficiency, and functionality metrics is presented.