DHM2-TS Framework for Evaluation of Tele-Health Platforms and Solutions

Abstract

The global surge in teleconsultations in response to the COVID-19 pandemic resulted in flooding of the market with multiple telemedicine solutions. This placed healthcare providers and seekers in a dilemma, as they lacked benchmarks and assessing tools to identify the appropriate solution that would satisfy their individual demands. After reviewing the existing frameworks for evaluating telemedicine solutions and platforms, both scholarly and widely known, the authors realized that they all focused on either the commercial perspective or the information management competencies of telehealth delivery systems. After establishing this research gap, a new unified integrative model suitable for assessing telehealth solutions has been proposed, which is described in this chapter. They first summarize the methodology used to develop the framework, and then the framework's various components. This framework can be used by all stakeholders of the telehealth ecosystem: healthcare providers, patients, solution providers, and policy makers.