Accessibility of Thermal Hotels for Disabled and Elderly Tourists-Reference-Cited by-同舟云学术

Accessibility of Thermal Hotels for Disabled and Elderly Tourists

Published:2022-10-07 Issue: Volume: Page:362-390
ISSN:2475-6547
Container-title:Handbook of Research on Sustainable Tourism and Hotel Operations in Global Hypercompetition
language:
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Author:

Zorlu Özcan¹^ORCID,Baytok Ahmet¹^ORCID,Avan Ali¹^ORCID

Affiliation:

1. Afyon Kocatepe University, Turkey

Abstract

This study explores how thermal hotels are considering the accessibility of facilities and adjustments for disabled and elderly tourists during service production. Within this scope, observations were made in thermal hotels and semi-structured interviews were held with the senior managers of thermal hotels in Afyonkarahisar, Turkey. Thermal hotels were chosen as research areas because their potential guests are generally elderly and disabled tourists, and there may be more arrangements for disabled people in these hotels. As a powerful method of analyzing qualitative data, a thematic analysis was conducted on the data set. Results show no specific arrangement was made for the visually impaired guests, and participants think that physical regulations regarding accessibility may adversely affect the functionality of the service delivery process. In addition, arrangements for disabled people are focused on legal requirements.

Publisher

IGI Global

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