A Vision for a Quality Management System of Resilience (QMSR)

Abstract

Companies and organizations have learned a hard lesson from the global pandemic of COVID-19, especially those without resiliency. Many of them have collapsed. By reviewing the scientific literature that deals with the problems of resilience in organizations, it becomes clear the importance of scientific research on the effects of quality concepts on the development of the quality management system of resilience (QMSR) model. This is what prompted the researcher to propose a vision for quality in resilience by clarifying the current position of the concept of resilience in the international standards ISO (international organization for standardization) and in the components of total quality management in general. The researcher proceeds from his so-called vision and readings the basic components of the quality management system of resilience (QMSR) model. He also explained the possibility of applying the model in the field of higher education.