Affiliation:
1. Foreign Trade University, Vietnam
2. Pixta, Vietnam
Abstract
Chatbots have offered numerous useful applications to a range of market industries due to their absolute benefit of saving costs and eliminating unneeded work for employees. This state had a greater impact on other features than on itself. With the aid of chatbots, the efficiency, competency, and productivity of labor and processes have been maximized on a scale that transcends human capabilities. As a result of such a profitable conclusion for firms and businesses, which stimulates additional skills of both humans and machines, it is argued that chatbots are not only a useful tool but also motivational agents.