Opportunities and Challenges in Educational Chatbots

Abstract

The rapid technological developments have revolutionised approaches toward learning. The adoption of eLearning technologies such as chatbots has been increasing in the past few years, as there are various opportunities that can be identified to integrate educational chatbots with online learning process. For example, chatbots in education can provide various services such as personal tutoring, personal support, assessment and evaluation, etc. Iissues in remote learning—such as real-time assistance, feedback, and support—can be addressed by deploying educational chatbots. Yet, there are various challenges associated with chatbot technologies in education, e.g., novelty effect, cognitive load, the readiness of students and teachers, etc. This study reviews the various opportunities and challenges associated with educational chatbots in learning. These findings would help future researchers and designers to identify the core functionality and design aspects of educational chatbots, and also aids future research by the recommendations of research propositions.