Levers of Control and Employee Groupwork to Develop a Novel Strategy in the Post-COVID-19 Era

Abstract

Since the onset of the COVID-19 pandemic, businesses are competing in an unknown, ever-changing environment. This turbulence generates new forms of uncertainty and risks that not only affect business performance but also the wellbeing of employees. Groupwork as a management control system can support business risk reduction and increase employee wellbeing. However, while groupwork can help companies develop a novel strategy apt to face unprecedented competitive scenarios, it can also bring new challenges in terms of practical organization and efficiency. Moving from this premise, the chapter will discuss how groupwork can be used as a management control system using the levers of control lens. Opportunities and challenges both for businesses and employee wellbeing will be discussed.