Affiliation:
1. C.V. Raman Global University, India
Abstract
In the present day the restaurant and the food service industry has metamorphosed into such a sophisticated industry where every day some innovative and creative are happening. It's a fact that in the 21st century, and especially after Covid people have become more conscious in choosing any food and any food outlets. Modern technology has come into the picture to provide information and offer solution pertaining to the customers' preferences. This chapter is mainly looks into details mainly of these aspects: use of Artificial Intelligence (AI) and Robotics in food service and precision cooking, the growth of different apps and influencers on social media/internet that tells customer what to eat and where to eat, and the restaurant and the food industry by force had to adopt certain technologies like contact less service and digital menu etc. for survival and sustainability during Covid. The objective is to present both the advantages as well the demerits of technology & come up with recommended guidelines which would help the customer to choose desired food and restaurant preferences.