Affiliation:
1. Fluminense Federal University, Brazil
2. Federal University of Pará, Brazil
Abstract
The objective of this work is to carry out a literature review on indicators for emergency and urgent healthcare units aimed to identify the main measures within the context of healthcare services. A search was conducted on the Scopus and PubMed databases using two strategies aimed to conduct research on studies about indicators for emergency and urgent healthcare units. This work allowed identifying the main indicators used in the context of emergency and urgent medical services, which are length of stay, left without being seen, national emergency department overcrowding scale, among others. In addition, it was found that such indicators provide suitable and viable means to assess, review, and display the quality of health systems. It was found in some studies that the use of indicators is used only as a measure whose value is monitored by systems, but it does not lead managers to an action plan.