Infusing KM in Global Higher Education

Abstract

In this chapter, the author speaks to the difficulty of retaining critical tacit knowledge in the higher education setting due to such factors as the rapid pivot of having a largely in-person workforce to a largely remote workforce due to COVID-19, the Great Resignation, retirement of the Baby Boomer generation, and general attrition. This problem is further exacerbated by rapid organizational growth creating knowledge silos throughout various business units university-wide. The author explores the findings and recommendations of a recent case study in an effort to make knowledge-sharing and knowledge-retention practices found within a higher education setting attainable for almost any institution across the globe.