How Islamic Relational Capital Is Being Explored

Abstract

This study aims to develop a relational capital model from an Islamic perspective. This study uses qualitative research that involves three 3 focus group discussions including three zones. The data were then transcribed verbatim and analyzed using the Nvivo application. Empirical findings revealed that five sub-themes (conflict management, customer satisfaction as a priority, enhancing professional networking, mutual respect, practicing Islamic good governance, and produce halal toyyiban product) formed Islamic relational capital. The present study only includes Muslim SME organization in its determinant framework of Islamic relational in Malaysia. This study serves as guidelines to policymakers, and Muslim and non-Muslim organizations to improve SMEs' competitiveness. Academics and practitioners could also refer to this study to enhance the knowledge of relational capital from an Islamic perspective.