Sustainability of Mobile Wallets in the Era of Low Cost Data Usage in India

Abstract

The present chapter explores the sustainability of mobile payment wallets amid low-cost data usage. To evaluate sustainability, the chapter evaluates the association between perception and satisfaction of m-Wallet. The chapter examines 506 m-Wallet users' perception and satisfaction. A self-administrated questionnaire was used to collect responses using an online survey. Five factors were extracted after exploratory factor analysis. Perception comprised of usefulness, self-efficacy, and ease of use. Structural equation modeling was employed on perception, satisfaction, and security. It was discovered that perception has a direct and indirect impact on satisfaction. Security has a direct impact on satisfaction. Security was utilized as a partial mediating factor between perception and satisfaction.