Methodology for Developing a Usability Assessment Questionnaire in Spanish as a Bilingual Strategy for Software Improvement

Abstract

Usability is the characteristic of a software product of being effective and efficient and producing satisfaction for users and traditionally is assessed through questionnaires but most of them are only available in English. A software usability assessment questionnaire (SUAQ) is proposed in two languages: Spanish and English. The methodology comprises four stages: 1) questionnaire development, 2) administration, 3) statistical validation, and 4) sample size determination. Twenty items were evaluated in terms of clarity, consistency, and relevancy. Then, the SUAQ was administered to 95 respondents. Overall, reliability values were acceptable in Spanish and English version, respectively. The factor analysis was feasible since the KMO index, and the Bartlett sphericity test was statistically significant. Both versions of SUAQ were tested to determine their validity. The findings show that the proposed methodology is an effective usability assessment instrument and thus an effective software improvement tool from a bilingual approach.