Emotional Labour and Stress

Abstract

Over the past few decades, the philosophy of workplace emotions has gained ample significance. Dismantling the previous notion of considering the workplace as a rational environment, emotions and emotional demands are considered critical in everyday organizational life. Employers are looking for emotionally competent employees to ensure quality interpersonal interactions in the workplace. The mounting attention towards the emotional dynamics at work emphasizes the significance of managing emotions in the workplace. Employees are expected to articulate suitable emotions as part of their job requirements. This effort to express appropriate emotions prescribed by the organization during interface is termed emotional labor. With the expansion of service-oriented businesses, Emotional labor has surfaced as a work-related stressor. This chapter addresses the relationship between Emotional Labour and Stress in the workplace and its repercussions on both employees and organizations.