A Qualitative Research on the Contribution of ISO 9001 Quality Management System Standard to Dental Health Practices-Reference-Cited by-同舟云学术

A Qualitative Research on the Contribution of ISO 9001 Quality Management System Standard to Dental Health Practices

Published:2023-03-24 Issue: Volume: Page:439-455
ISSN:2328-1243
Container-title:Advances in Healthcare Information Systems and Administration
language:
Short-container-title:

Author:

Uğurlu Özlem Yaşar¹,Özçalışkan Derya¹

Affiliation:

1. Gaziantep University, Turkey

Abstract

This research aims to examine the contribution of the ISO 9001 quality management system to dental health practices and the compatibility of the standard with the health accreditation system. In this context, qualitative research was conducted on the establishment of the ISO 9001 quality management system in the dental health service at the faculty of dentistry of a state university and its compatibility with the system for accreditation in health, covering the academic and health personnel of the faculty. In the research, data were collected through a focus group interview, one of the qualitative research techniques. Information about the pre-and post-system status assessment of academic and health personnel and suggestions for process improvements were received. The results show that the quality management system and accreditation studies are effective in the improvement of oral and dental health education and services. It is thought that the results of the research will present a different perspective for researchers and practitioners working in the field of quality in health.

Publisher

IGI Global

Reference37 articles.

1. Aktaş, Y. (2014). Akreditasyonun Performansa Etkisi: Kızılay Merkezi JCI Akreditasyon Örneği [Quality and service quality measurement in the health sector], [Master's Thesis, Türk Hava Kurumu University], Ankara.

2. Akyurt, N. (2007). Hastanelerde Akreditasyon Standartları: İstanbul’daki Özel Hastanelerin Radyoloji Yöneticilerinin Standartları Ne Ölçüde Yerine Getirildiği Konusundaki Görüşlerine İlişkin Bir Araştırma [Accreditation Standards in Hospitals: A Study on the Opinions of Radiology Managers of Private Hospitals in Istanbul on To what extent the Standards are Fulfilled], [Doctoral Thesis, İstanbul University], İstanbul.

3. Altınışık, M. (2016). Sağlık sektöründe kalite ve hizmet kalitesi ölçümü [Quality and service quality measurement in the health sector] Master's Thesis, Ufuk University]].

4. AydoğmuşB. (2015). Hastanelerde toplam kalite yönetiminin çalışan tatminine etkileri: bir vakıf üniversitesi hastanesinde toplam kalite yönetiminin hekim tatminine etkileri konusunda bir araştırma [The effects of total quality management on employee satisfaction in hospitals: A research on the effects of total quality management on physician satisfaction in a foundation university hospital] [Master's Thesis, Ufuk Üniversitesi].

5. Bezgin, T. (2019). Diş Hekimliği Hizmetlerinde Akreditasyon [Accreditation in Dentistry Services,]. Sağlıkta Kalite ve Akreditasyon Dergisi, 33-36.