Affiliation:
1. Universidade Lusófona, Portugal
2. ISEG, Universidade de Lisboa, Portugal
Abstract
The main objective of investments in information systems and technology is to increase operational efficiency, reduce costs, and improve the quality levels provided by organizations. In the last decades, IS/IT has positioned itself as a strategic tool that, through innovative combinations, has allowed the flexibility that organizations need to respond to current challenges. The health sector has sought to improve its effectiveness and efficiency through the adoption of IS/IT solutions to enhance quality of services, i.e., patient safety, organizational efficiency, and end-user satisfaction. Hospitals are complex organizations, and this complexity increases the opportunity for unavoidable human error. A poorly integrated system can decrease operational efficiency and reduce the quality of health services. The issue remains controversial. This study aims to review the literature on the topic and explore the trends and challenges that arise today. The study concludes that emerging technologies can offer opportunities for all organizations that effectively know how to better exploit them.
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