The Role of AI in Improving Interaction With Cultural Heritage

Abstract

Over the years, artificial intelligence techniques have been applied in several application fields, exploiting data to execute different tasks and achieve disparate objectives. Therefore, the cultural heritage field can utilise AI techniques to improve the interaction between visitors and cultural assets. Then, this work aims to present the background related to the principal AI techniques and provides an overview of the literature aimed at improving the user cultural experience. This overview focuses on AI integration with tools aimed to enhance the interaction among visitors and cultural sites, such as recommender systems, context-aware recommender systems, and chatbots. Finally, the most common measure used for estimating the accuracy of the AI methodologies will be introduced.