A Survey on the Impact of Digital Transformation on NPQEL Training in Institute of Aminuddin Baki

Abstract

This study aims to identify the strengths and drawbacks of the fully DT of NPQEL training 2021 and secondly to probe opinions on how to improve the quality of the training. A mixed mode research was administered with a set of questionnaires adopting the Sloan-C Five Pillars for Quality Online Education Model via Google Forms and interviews of 1026 NPQEL respondents. The results disclosed intriguing information; despite the blessings, they perceived DT as a bane. Apparently, participant gender had no significant effect on their perceptions; however, age factor influenced their preferences on blended mode and face to face. Various challenges were examined: (1) equity and accessibility, (2) technical challenges related to participants' digital literacy, (3) psychological factor and personal health disputes. Overall, three of the five pillars of the Sloan-C model in terms of respondent satisfaction, scale, and faculty satisfaction were received well. The findings present several suggestions for increasing satisfaction to improve the online learning experience post COVID-19.