KPI-Based Decision Evaluation System to Enhance QMSs for Higher Educational Institutes

Abstract

Innovation has always been the engine of economic growth. Nowadays, billions are disbursed on research and universities are working increasingly closely with industries to help them developing new products and processes. In order, to maintain this important role and be more competitive, higher education institutions (HEIs) are trying to assure a high level of quality by following standards and using a sophisticated quality management system (QMS). The use of decisions support systems as enabler for QMS is an approved concept. However, it is not well introduced in the field of education despite its proven results within other domains. Here, we aimed to enhance the decision-making act in the application HEIs through the presentation of a novel concept called decision evaluation system. This system enables stakeholders to track, evaluate, recommend and comment decisions. It meets the recommendations of ISO 9001:2015 and specially the quality management principle 6: “make decisions based on evidence.” In this work the global process and the reference architecture will be presented. In conclusion, our work shows that HEIs take advantages from historical decisions and increases the ability to review, challenge and change opinions based on experience and knowledge sharing.