A Survey of Critical Success Factors in Implementing KM in ASEAN Service-Based SMEs

Author:

Eardley Alan1,Mohammadi Elahe2,Merliza Bridget3

Affiliation:

1. Staffordshire University, Beaconside, Stafford, Staffordshire, UK

2. Masaryk University, Faculty of Social Studies, Brno, Czech Republic

3. KDU University College, Damansara Jaya, Petaling Jaya, Malaysia

Abstract

This paper explores the critical success factors (CSF) for implementing knowledge management (KM), in service-based Southeast Asian (ASEAN) small- to medium-sized enterprises (SMEs. An empirical approach is proposed to determine the importance level of seven identified KM critical success factors (CSF). The study is of 57 SMEs in Technology Parks and SME ‘Technopreneur’ Centres in Malaysia. It is concluded that the service-based SME sector, as a sizable business sector in the ASEAN region, needs to pay more attention to its intellectual assets and to KM, which is rapidly becoming integral to gaining competitive edge. The study of KM in such fast-developing countries brings useful insight into KM in other ASEAN countries. The results of this study reinforce previous findings on the importance of the various KM CSFs and can help service-based SMEs to understand more fully the discipline of KM, to facilitate its adoption and to prioritize its implementation.

Publisher

IGI Global

Subject

Information Systems and Management,Computer Science Applications

Reference36 articles.

1. Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues

2. Ansari, P., Tehraninasr, A., & Murugesan, S. (2009). Knowledge management in small and medium enterprises. In Proceedings of the 4th International Conference on E-commerce with Focous on Developing Countries, Kuala Lumpur, Malaysia.

3. The observation to variable ratio in factor analysis.;P. T.Barrett;Personality Study and Group Behaviour,1981

4. Toward understanding inter‐organizational knowledge transfer needs in SMEs: insight from a UK investigation

5. Censoring model for evaluating intellectual capital value drivers

Cited by 1 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Knowledge Management Enablers: Metadata Analysis for KM Implementation;Journal of Information & Knowledge Management;2018-12

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3