Evaluation and Ranking of E-Government Websites Using Weighted-Combinative Distance-Based Assessment Approach

Author:

Gupta Aakash1,Bansal Mohit1

Affiliation:

1. Gateway Institute of Engineering and Technology, India

Abstract

Electronic government (e-government) now becomes a necessity rather than an option for the countries that aim for improved governance. Indeed, existing agencies of government make a powerful connection with customers through e-government to deliver better, cheaper, and faster services. In the present research, a multi-criteria decision-making (MCDM) approach, namely weighted-combinative distance-based assessment (W-CODAS), is proposed which is a combination of Shannon entropy approach and CODAS and implemented to rank the e-government websites of eight countries by selecting 15 evaluation criteria. Further, the results obtained from W-CODAS method are compared with well-known methods AHP and TOPSIS and validated by Kendall's tau correlation test. The results of the present research based on W-CODAS show that the e-government website of Finland is placed at the top position (Rank 1) followed by UK. Similarly, the Netherlands website occupies last position and is ranked at number eight.

Publisher

IGI Global

Subject

Artificial Intelligence,Computer Graphics and Computer-Aided Design,Computer Networks and Communications,Computer Science Applications,Software

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