The Challenges and Coping Strategies of KM Implementation in HEIs

Abstract

The pace of competition has increased in every sphere of the economy, and to face such high level of competition, organizations look for sustainable competitive edge. Knowledge as a tool of competition has been found to be highly sustainable as compared to physical resources and even technology, so organizations look for managing knowledge with strategic focus. This paper attempts to assess the knowledge management practices of a top Indian B-School, to identify the challenges faced by the B-School in the domain of knowledge management implementation and the coping strategies adopted by the school vis-à-vis the challenges. The study adopts for itself a descriptive framework and bases the enquiry on both primary as well as secondary data. For carrying out the investigation, case study method of research was applied. The findings show that though the B-School under study practices most of the selected parameters of knowledge management, managing knowledge as a strategic tool for developing and maintaining sustainable competitive edge is yet to be recognized.