Empirical Insights Into Web Accessibility in the Health Domain

Author:

Kous Katja1,Šumak Boštjan1ORCID,Pušnik Maja1

Affiliation:

1. Faculty of Electrical Engineering and Computer Science, University of Maribor, Slovenia

Abstract

Web accessibility, crucial for ensuring equitable access to online information for users with diverse needs, is an essential aspect of website quality. This chapter provides empirical insight into evaluating web accessibility within healthcare websites. Using an automatic evaluation tool, this study assessed the official entry websites of 58 Health Centers. The results revealed that none of the investigated websites fully comply with all WCAG 2.1 requirements. The website with the highest number of violated success criteria had 367 accessibility issues, containing one critical, 264 serious, and 102 minor issues. In contrast, the website with the least violated success criterion presented 24 accessibility issues, all recognized as serious.

Publisher

IGI Global

Reference33 articles.

1. W3C WAI. (2018a). Techniques for WCAG 2.1. W3C WAI. https://www.w3.org/WAI/WCAG21/Techniques/#techniques

2. W3C WAI. (2018b). Understanding WCAG 2.1. W3C WAI. https://www.w3.org/WAI/WCAG21/Understanding/

3. W3C WAI. (2018c). Web Accessibility Laws & Policies. W3C WAI. https://www.w3.org/WAI/policies/

4. W3C WAI. (2018d). Web Content Accessibility Guidelines (WCAG) 2.1. W3C WAI. https://www.w3.org/TR/WCAG21/

5. W3C WAI. (2019). What’s New in WCAG 2.1. W3C WAI. https://www.w3.org/WAI/standards-guidelines/wcag/new-in-21/

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