Navigating the Digital Frontier

Abstract

A socio-technical review of Indonesia's NHS e-health strategy aims to navigate the digital frontier by identifying key challenges and proposing a novel socio-technical model to guide future endeavors. The study analyzed the NHS's e-health strategy within existing frameworks and global best practices, examining technical interoperability challenges and socio-organizational barriers. The results revealed significant challenges, including clinician resistance, financial constraints, and cybersecurity threats. A new socio-technical model was proposed, incorporating dimensions of “lifecycle” and “purpose,” advocating a shift in focus from EHRs to inter-organizational clinical and social care workflow improvement. Emphasizing interoperability and cybersecurity, the model recommended promoting national standards and infrastructure, coupled with national funding support. This strategic redirection provides a roadmap for future e-health initiatives in Indonesia, ensuring a holistic and sustainable transformation of the healthcare landscape.