Affiliation:
1. University of Thessaly, Greece
2. Panteion University, Greece
Abstract
The primary purpose of this study is to investigate the influence of total quality management (TQM) on the hospitality industry as well as to examine the implementation of the concept of group dynamics in the hospitality industry. In addition, this chapter focuses on highlighting whether there is a connection between the variables of total quality management and group dynamics in the hospitality industry. A systematic literature review was conducted based on journals, articles, conference proceedings, and formal reports retrieved from the most known scientific databases such as Elsevier, Scopus, Web of Science, and Google Scholar. The findings of this research revealed that there are no previous research papers that investigate the relationship between total quality management and group dynamics in all market fields. Similarly, there are no papers indicating this relationship in the tourism and hospitality industry.