An Institutional Perspective of CGICTPF Implementation and in the Public Sector

Abstract

Much like other governments in the world, the South African government through the Department of Public Service and Administration (DPSA) in collaboration with Government Information Technology Officer Council (GITOC) and the Auditor General (AG) has developed Corporate Governance of Information and Communication Technology Policy Framework (CGICTPF). CGICTPF is based on King III Code of Good Governance, ISO 38500 Standard for the Corporate Governance of ICT, and COBIT as a comprehensive Governance ICT Process Framework and is applicable to all spheres of government. The department of transport was also mandated to implement and use this framework as a government entity to improve the status of ICT government. The chapter is about how CGICTPF was implemented in the public sector using the Department of Transport as a case. Semi-structured open ended interviews data were collected with institutional theory as a lens. It is concluded that management support and proper organizational structures create positive outcomes in environments with high regulatory requirements.