Use of Chatbots at the Intersection of Technology and Education

Abstract

This chapter presents a comprehensive review of all the chatbots available and working in the field of education. Different methodologies are used according to the different requirement for chatbots (i.e., rule based, domain based, etc.), so this chapter presents evaluation-based analysis of methodologies used for designing these chatbots, along with exploring it with future directions considering the change in designing for the requirement of a new way of learning during and after the pandemic from a micro-education view. In this chapter, a critical study has been performed by measuring the performance of chatbots in different scenarios and on several homogeneous and heterogeneous parameters. In the last, a complete review and comparison between many chatbots have been performed, and by analyzing their grey areas, recommendations have been given so that in the future better communication between chatbots and humans can be achieved from a learning point of view.