Affiliation:
1. Sharjah Education Academy, UAE
2. United Arab Emirates University, UAE
3. Middle East University, Jordan
4. Ministry of Education, UAE
Abstract
In the digital age, businesses must enhance customer experiences, with artificial intelligence (AI) chatbots proving pivotal in this endeavor. These chatbots, powered by AI, deliver personalized customer interactions, reshaping customer engagement. Operating through websites and mobile apps, they address user queries in real-time conversations. This chapter examines the potential of chatbots in education, elucidating benefits for students and educators. Categorization and functions of educational chatbots are explored, alongside insights into their design and development, leveraging machine learning and language processing. The advantages of chatbots for students are underscored. Ethical considerations are essential when deploying chatbots, ensuring security. Overcoming barriers in education, the chapter proposes strategies to optimize chatbot use, fostering effective implementation.
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