Professional Training in Tourism Through Hybrid Learning in Relation to Target 4.c of Sustainable Development Goal 4 Quality Education

Abstract

The World Tourism Organization indicates that 2022 has been the year to rethink tourism. Countries around the world turned UNWTO's vision of a greener, smarter, and more inclusive sector into real action. The objective of this research is to identify the characteristics of the training of tourism professionals through hybrid learning derived from the health contingency caused by COVID-19 and the relationship between goal 4.c of SDG 4, with the purpose of propose a scheme of tools used by teachers for the development of tourism professional competencies. To investigate the teaching practices developed in the pandemic context, an information matrix was used, which was designed based on learning management platforms (LMS), videoconference and online communication, online educational content, online collaboration tools, online evaluation and feedback, and interactive and multimedia resources. Likewise, a scheme of the competences that a professional in the tourism sector should acquire and develop in higher education institutions is proposed.