The Role of Emerging Technologies in Shaping the Global Digital Government Landscape

Abstract

This chapter explores how new technologies are transforming the face of digital governance worldwide. With a particular emphasis on disruptive technologies like blockchain, artificial intelligence (AI), and the Internet of Things (IoT), the report covers the present uses, obstacles, and prospects of these technologies globally. The first section of the chapter examines the idea of “digital government,” highlighting technology's role in advancing the development of government functions and services. It offers a basic synopsis of several developing technologies and their significance in digital governance. The sections that follow take a close look at particular technologies. Using illuminating case examples to demonstrate successful implementations and their effects on public service delivery, the topic of artificial intelligence (AI) explains its applications in automated public services, predictive policymaking analytics, and AI-driven citizen engagement platforms.