Tomorrow's Travel Companion

Abstract

This chapter investigates the impact of artificial intelligence (AI) on shaping the future of the tourism industry. Given the advancements in AI technology, its transformative potential in various facets of the tourism sector is substantial. The chapter delves into the applications of AI, including personalized travel recommendations, chatbot customer service, demand forecasting, and smart destination management. It explores both the advantages and challenges linked to implementing AI in tourism, covering ethical considerations and workforce implications. The findings emphasize AI's capability to enhance customer experiences, streamline operational processes, and foster more sustainable and resilient tourism practices. The chapter concludes with recommendations for industry stakeholders on maximizing the benefits of AI while addressing associated challenges to shape a future aligned with the potential of this technology.