A Theoretical Perspective on AI's Transformative Role in the Health Insurance Sector-Reference-Cited by-同舟云学术

A Theoretical Perspective on AI's Transformative Role in the Health Insurance Sector

Published:2024-07-26 Issue: Volume: Page:192-210
ISSN:2475-6547
Container-title:Advances in Hospitality, Tourism, and the Services Industry
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Author:

Thakur Jatin¹,Kansra Pooja¹^ORCID

Affiliation:

1. Lovely Professional University, India

Abstract

The application of artificial intelligence (AI) in the health insurance industry can significantly improve access, efficiency, and equity. This chapter explores the foundation and potential impact of AI in reshaping the landscape of the health insurance industry. By investigating how AI is used in processing claims, detecting fraud, and improving customer service, this chapter highlighted the potential for AI to transform the industry. By making claim processing more efficient, reducing errors, and improving fraud detection abilities, AI offers the promise of enhancing effectiveness, precision, and risk mitigation. Moreover, AI's involvement in delivering customer service through chatbots indicates a move towards responsive interactions. The study ponders paths envisioning AI's progression towards ethical, transparent, and fair health insurance systems. Ultimately, this theoretical viewpoint offers guidance to stakeholders navigating the interplay between AI advancement and the evolution of health insurance paradigms.

Publisher

IGI Global

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