Affiliation:
1. Christ University, India
Abstract
Emotional intelligence (EI) is increasingly recognized as a crucial factor in decision-making across various professional domains. This systematic literature review, covering the period from 2017 to 2023, explores the intricate relationship between EI and decision-making in healthcare, business, education, ethics, and the realms of neuroscience and artificial intelligence (AI). Employing a qualitative research design, the study systematically analyzes articles retrieved from renowned databases including Scopus, ProQuest, EBSCO, J Gate, and Google Scholar. The findings reveal that elevated EI levels among healthcare professionals lead to improved clinical decision-making, characterized by enhanced patient-centered care and ethical considerations. In business and legal contexts, EI competencies are associated with ethical decision-making, effective leadership, and strong client relationships. In education, emotionally intelligent educators create supportive learning environments conducive to better pedagogical decisions and student emotional well-being.