Data-Directed Marketing's Function in Building Durable Relationships With Customers

Author:

Waghmare Ganesh1,Gondane Vijaya Amitesh1,Todmal Ashok Dattatraya1ORCID,Sharma Jitender Kumar1ORCID,Kopare Anand2ORCID,Pramanik Sabyasachi3ORCID

Affiliation:

1. MIT Art, Design, and Technology University, Pune, India

2. ATLAS SkillTech University, India

3. Haldia Institute of Technology, India

Abstract

In order to better understand the market and make well-informed decisions, data-driven marketing, or DDM, is a marketing strategy that uses artificial intelligence (AI) technology to gather and analyze vast volumes of data. This makes it possible for the business to provide clients with a tailored customer experience and react to their unique demands more efficiently. In order to establish a privileged, long-lasting connection between the consumer and the brand, MDD is also engaged in the implementation of data-driven loyalty plans. Customers respond to these tactics by exhibiting traits that help maintain this connection, such as considerate loyalty, a willingness to advocate for the brand, and a willingness to work with it in the long run. By doing this, the brand satisfies the increasing demands of the competition and accomplishes its goals of development, sustainability, and profitability.

Publisher

IGI Global

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