Affiliation:
1. Amity Business School, Amity University, India
2. New Delhi Institute of Management, India
Abstract
Digitalization and the phenomenal rise in mobile users has brought revolution in consumer's transactions. Mobile payments are convenient, easy to operate and do not have any hassles in terms of money and time. COVID-19 gave a huge jolt to the economy but catalysed the growth of mobile payments. There had been a phenomenal increase in mobile payment through wallets in last five years. Further, the momentum for UPI based real time payments is also building up. This study analysed mobile payment service adoption model in India by using the TAM model and added attitude as a new construct in the backdrop of COVID-19 pandemic. The empirical results of the study suggest that trust, perceived utility and perceived ease of use were major factors that affected consumer's intention of mobile payment acceptance.