Developing a Diversity and Inclusion Performance Management Strategy

Abstract

This chapter examines the critical diversity and inclusion challenges at VitalTech Health Systems, a leading healthcare provider dealing with significant underrepresentation of African-American and Latino-American employees and women, alongside rising discrimination and sexual harassment complaints. VitalTech has reassessed its strategic objectives, emphasizing a comprehensive Diversity and Inclusion Performance Management Strategy. This includes setting explicit diversity goals for managers, introducing supportive policies, and implementing effective evaluation processes to monitor progress. The chapter discusses the importance of integrating diversity and inclusion into the organization's core ethos to create an inclusive workplace that reflects its diverse client base, ensuring long-term success and ethical commitments. Applying theories of leadership, organizational culture, and change management outlines VitalTech's efforts to foster a workplace that promotes diversity and inclusion, aligning with its broader corporate values and operational goals.