Service Level Agreements (SLAs) and Their Role in Establishing Trust-Reference-Cited by-同舟云学术

Service Level Agreements (SLAs) and Their Role in Establishing Trust

Published:2024-01-05 Issue: Volume: Page:182-193
ISSN:1948-9730
Container-title:Advances in Information Security, Privacy, and Ethics
language:
Short-container-title:

Author:

Sissodia Rajeshwari¹,Rauthan ManMohan Singh¹,Barthwal Varun¹

Affiliation:

1. H.N.B. Garhwal University, India

Abstract

In the ever-evolving landscape of modern business, the cultivation of trust between service providers and their clients stands as a linchpin for sustainable success. This chapter seeks to explore the pivotal role played by service level agreements (SLAs) in establishing and fortifying this essential trust. In essence, this chapter aims to provide a comprehensive understanding of SLAs as more than contractual obligations, positioning them as instrumental tools for navigating the complex terrain of modern business relationships. Through insightful analyses and practical insights, the chapter will contribute to the discourse on trust-building mechanisms, underscoring the indispensable role of SLAs in shaping the dynamics of contemporary business interactions.

Publisher

IGI Global

Reference11 articles.

1. Service‐level agreements at the Huddersfield NHS Trust.;N.Dib;International Journal of Health Care Quality Assurance,1998

2. Understanding the Dynamics of Software as a Service (SaaS) Models.;R.Garcia;International Journal of Cloud Applications and Services,2020

3. A Trust Model Based on Characteristic Factors and SLAs for Cloud Environments.;L.Guo;IEEE Transactions on Network and Service Management,2023

4. Maintaining trust in cloud computing through SLA monitoring. Neural Information Processing: 21st International Conference, ICONIP 2014, Kuching, Malaysia, November 3-6, 2014;W.Hussain;Proceedings,2014

5. Platform as a Service (PaaS) Adoption: Challenges and Opportunities.;M.Johnson;Cloud Computing Research,2019