Moderation Effect of Training on Employee Job Performance in Retail Stores

Abstract

The current study tries to explore the relationship between training of employees and job performance in retail stores in Industry 5.0. It introduces a conceptual framework designed to interplay between training initiatives and employee job performance. On the other hand, chapters provide insights for practitioners and researchers in people analytics. Data analysis highlights the importance of employee performance in Punjab's diverse retail landscape and also emphasizes the need for effective training to meet customer demand and seasonal market changes, ensuring consistent customer satisfaction. The literature review provides insights into employee training's impact on job performance while focusing on the retail sector. Moderation analysis shows how training initiatives influence performance outcomes. In this chapter, the authors introduce a comprehensive conceptual framework that synthesizes literature and real-world illustrations and interplays between training and performance variables within the retail sector of Punjab. The analytical approach is used to establish a basis for future analysis and investigations, including of the approaches used for data collection. The data has been analyzed using 138 responses. The smart pls has been used to generate model analysis. The chapter provides practical implications for a conceptual framework for retail organizations and offers recommendations for optimizing employee performance through training programs and strategic decision-making in people analytics. In this chapter, the authors explain the role of attrition and attraction and analyze the moderating effects of training initiatives on the ‘job performance' of employees in Punjab's retail stores, providing actionable strategies for organizations to optimize their workforce capabilities.