Affiliation:
1. University of the People, Canada
Abstract
This chapter delves into the dynamic landscape of change management in modern business, unveiling actionable strategies. By synthesizing industry literature and expert insights, it underscores the paramount role of agile leadership, particularly in the challenging domain of the COVID-19 pandemic. Exemplary instances from various industries illuminate essential approaches adopted by leaders to ensure unswerving continuity, enhanced safety, and resounding success. The chapter centers around a prominent Canadian sports facility, where food and beverage revenue is pivotal, spotlighting the adept application of both Lewin's unfreeze-change-refreeze approach and Kotter's 8-step model for change. This analysis elucidates critical takeaways encompassing adaptation, diversification, transparent processes, technological integration, and the strategic elevation of health priorities—cornerstones for sustained viability.
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