Role of Information Technology in Enhancing Healthcare Services

Abstract

The purpose of this study was to investigate the role of information technology (IT) in enhancing healthcare services. It aimed to evaluate the status of health information technology (HIT), factors influencing HIT usage, and strategic aspects contributing to its effective utilization. Adopting a mixed-methods research design using open-ended interviews and quantitative elements through structured surveys, and thematic analysis for qualitative data, while descriptive statistics were used for quantitative data. The findings revealed the need for infrastructure upgrades and extensive training programs and factors affecting HIT usage reveal notable impacts on administrative processes and patient care outcomes, with challenges increasing the administrative workload and influencing coordination processes. Collaborative efforts between healthcare professionals and IT staff can act as the impetus for successful HIT implementation, integration, workflow optimization, and the development of user-friendly systems.