Organisational Change and Knowledge-Sharing Strategies in Managing Risks

Abstract

The study is a case-based analysis of a merging Telco organisation that created uncertainties for many stakeholders. A qualitative research method was deployed in order to examine whether knowledge sharing could be used to ease and reduce uncertainties in facilitation in ensuring employee readiness, where objectives such as finding out factors to influence communication in ensuring change readiness and finding out the role of knowledge sharing as a potential platform for effective communication in times of organisational change and uncertainties were examined. In addition, the study also employed bibliographic analysis of the published articles on knowledge transfer and organisational change to track the trends of the topic and determine its recency. This paper is expected to give insights on the role of knowledge sharing and its significance in the context of organisational change especially from developing country's perspective.