Trust Dynamics in Remote Patient-Expert Communication

Abstract

Trust dynamics in remote patient-expert communication in Indonesia's private healthcare sector are a critical element of trust facilitated by information and communication technologies (ICT). This study investigates how trust shapes patient interactions and sixteen private practitioners using ICT for consultations. Integrating established theories from computer-mediated communication (CMC), the research illuminates the nuanced dynamics of trust in healthcare. The study reveals distinct patterns, such as healthcare experts' trust significantly influencing their willingness to conduct remote medical acts. Mental health experts leverage ICT's accessibility to nurture and sustain patient trust, unveiling innovative approaches in remote healthcare interactions.