The Impact of the Experience Quality of Smart Office on Employee Engagement

Abstract

This study explores aspects of the experience quality of a smart office and the impact of these aspects on employee engagement. In the first stage, exploratory factor analysis and confirmatory factor analysis were used to study the dimensions and structure of the experience quality of a smart office. In the second stage, partial least squares structural equation modeling was used to test the hypotheses. The research results show that a framework for the experience quality of a smart office has been developed, including human-machine interactions, intelligent systems, and employee self-service. Additionally, the research shows that intelligent systems and human-machine interactions have an impact on physical engagement, emotional engagement, and cognitive engagement, while employee self-service has no impact on any of the three aspects of employee engagement. The research advances the subject of intelligent office technology and offers managers helpful advice on how to strengthen the bond between workers and the company.