Affiliation:
1. Indira Gandhi National Tribal University, India
2. Central University, Haryana, India
Abstract
This chapter examines the critical role of emotional intelligence (EI) in the era of human-machine collaboration in the 21st-century workplace. As AI technologies become increasingly integrated into operations, EI emerges as a pivotal factor in navigating the complexities of collaboration between humans and machines. By discussing the significance of EI in interpreting and fostering effective communication and cooperation, the chapter highlights its importance in building resilient and innovative workforces. Case studies and real-world examples underscore how emotionally intelligent leaders and teams successfully navigate challenges in automation. To harness the benefits of EI, the chapter suggests comprehensive training programs. It emphasizes the role of organizational culture in fostering EI skills and creating supportive environments for continuous learning and adaptability.