The Impact of Artificial Intelligence in Future Public Administrations

Abstract

It is predicted that artificial intelligence may have serious impacts on the governance of the future. For this reason, all countries have started to make changes and transformations in public administrations in order to use artificial intelligence applications in the management of the future. In this context, it is known that countries have made significant investments in integrating artificial intelligence into public institutions. Research and theoretical studies show that the use of artificial intelligence and the competition for access to artificial intelligence will reach a better point than its current state. The versatility of AI also points to its various applications and use cases around the world. These include face recognition, automatic text correction, mapping and wayfinding, call centers, robotic systems, chatbots, financial markets, autonomous vehicles, recommendation algorithms, and digital voice assistants. In addition to these, pattern recognition for data prediction, pattern recognition for anomaly detection, classification of headlines and data according to similarities and differences, and text and image processing can be given as examples of artificial intelligence uses. In this framework, it is very important for countries to integrate into artificial intelligence applications by managing data at the national level. Because this situation will directly affect the future artificial intelligence management of countries positively or negatively; countries will be able to control the production-distribution-processing and data consumption of resources and this process with the use of artificial intelligence in the future. For this reason, the issue of integrating artificial intelligence into public administration and using its applications is very important and this constitutes the original value of this study. The aim of this study is to evaluate the use and impact of artificial intelligence applications in public administration. In the study, qualitative research method will be used, and a literature review will be conducted on the use of artificial intelligence in public administration. With the findings obtained, it is seen that the power of artificial intelligence has a power that can change the world and is a matter that should be taken into consideration. Therefore, it is important for countries to pay more attention to this issue in their future management policies. In this context, the areas of use of artificial intelligence in countries include issues such as red tape, efficiency, facilitating innovation in the field of artificial intelligence, artificial intelligence training for entrepreneurship, the development of new business areas, and expanding the use of artificial intelligence in government companies and compliance with. In this study, these issues are addressed; successful country practices are examined, and the opportunities and challenges created by the use of artificial intelligence applications in public administration are discussed. As a result, it is evaluated how the use of artificial intelligence has affected the public administration of countries and how it has improved their capacity areas.