Chatbots as Conversation Partners

Abstract

This chapter discusses the use of chatbots as conversation partners for language learning and studies the impact of chatbot-based conversation practice and corrective feedback on language learners' writing proficiency and attitudes towards chatbots. The chapter describes a study where 34 English language learners at a Japanese university were offered text-based conversation practice with Replika, a generative AI chatbot. Half of the participants received corrective feedback, addressing vocabulary, grammar, and syntax errors in their messages, while the other half practiced without feedback. Pre-test and post-test surveys assessed improvement in perceived writing performance, and general feedback on chatbot-based practice was collected. Replika, despite its non-educational design, was effective at personalizing interactions and its use resulted in significant improvement in perceived writing proficiency. Despite minor issues during conversation practices, the general impression of the chatbot is positive suggesting its potential for an English language classroom use.