Overcoming Bias in Healthcare Organization Hiring Algorithms

Abstract

In today's world, many organizations, including healthcare companies, choose the use of AI in operational functions as part of digital transformation. The case study analysis explores the use of AI in the hiring process of a fictitious company named Moya. This chapter captures the various perspectives of hiring algorithms and the leverage of AI in various HR processes. It examines the impact on the employees, the organization, its culture, the organizational theories at play, the risk it poses, and various solutions that could be applied while considering such emergent technologies for adoption and the change management effort associated with it. The chapter concludes with a few practical suggestions that can be implemented to remediate the current scenario while also providing a framework for future leverage. The chapter recommends a few areas of study to develop checklists and other guardrails to protect the interests of the company while successfully applying this digital transformation, and also extending the same in other operational processes.