Affiliation:
1. Karunya Institute of Technology and Sciences, India
Abstract
Financial services, particularly the insurance service sector, are increasingly embracing technology. Autonomous systems, which include artificial intelligence (AI), machine learning, and automation, are driving a striking revolution in the health insurance industry. This research provides a comprehensive analysis of various facets, such as the use of autonomous systems, expediting claim processing, identifying, and preventing fraud, improving the customer experience, data-driven decision-making, and adherence to healthcare legislation. The study concludes by highlighting the sector's profound impact from autonomous systems and pointing to a promising future for health insurance that will be characterised by operational effectiveness and customer-centricity. This study sets out a thorough exploration of the dynamic world where autonomous systems are changing the laws governing health insurance. This investigation's main objectives are to achieve operational excellence and provide services that are utterly customer-centric.