Positioning Digital Transformation of Public Sector Human Resources in Zimbabwe and South Africa

Abstract

This chapter notes that in Zimbabwe and South Africa, where challenges such as service delivery, economic instability, and technological disruptions are prevalent, the potential of advanced technologies to reshape the public service workforce is recognised. However, very few studies position the digital transformation of HRM within these countries' contextual constraints and opportunities necessitating a need for more systematic inquiries. The study draws from various peer-reviewed articles and expansive policy documents on the digital transformation of HRM in the public sector in South Africa and Zimbabwe. It found that while the two countries have recognised the importance of digital transformation in HRM and laid down frameworks to support this transition, their paths diverge on implementation effectiveness and the challenges faced. Strategic and administrative hurdles impede South Africa's journey, whereas infrastructural and HR constraints deeply challenge Zimbabwe's. The study recommends that these countries must establish solid digital transformation strategies for HRM.